Is Plumbing Online Legit? (Analyzing the Reviews on

“Can I trust this website for my plumbing needs?” If you’ve found yourself asking this question about, you’re not alone. In this digital age, it’s crucial to know whether an online business is legitimate before making a purchase.

In this article, we’ll dive deep into the world of Plumbing Online, examining its products, services, and customer reviews to help you make an informed decision.

What is is an online Canadian company that takes pride in its rich plumbing history.

They offer quality products for bathroom and kitchen renovations at competitive prices, and their products are well-trusted throughout Canada.

You can find various plumbing items such as bathroom faucets, kitchen faucets, sinks, and accessories on their website.

Is a legitimate website? appears to be a legitimate website.

According to Scam Detector, the website has a rank of 100.0, which indicates it is safe and secure.

Customer reviews on the Better Business Bureau (BBB) website also show positive feedback, with users praising the company for its excellent service, prompt delivery, and knowledgeable staff.

Moreover, there are customer reviews available on the website itself, which further supports its legitimacy

What kind of products does Plumbing Online offer? offers a wide range of plumbing products for bathroom and kitchen renovations, as well as accessories. Their product categories include:

  • Bathroom faucets: Sink faucets, tub and shower faucets, bidet faucets, and tub fillers from various brands
  • Kitchen faucets: Single-handle, two-handle, pull-out, pull-down, and commercial-style kitchen faucets.
  • Sinks: Bathroom sinks, kitchen sinks, bar sinks, and utility sinks in various materials and styles
  • Showers: Showerheads, hand showers, shower systems, shower doors, and shower accessories
  • Toilets: One-piece, two-piece, and wall-hung toilets, as well as toilet seats and bidets
  • Bathtubs: Freestanding, alcove, drop-in, and corner bathtubs, along with tub accessories
  • Accessories: Towel bars, robe hooks, toilet paper holders, soap dispensers, and other bathroom and kitchen accessories
  • Lighting: Bathroom vanity lights and other lighting fixtures
  • Parts and repair: Plumbing parts and repair items, such as cartridges, valves, and other components

What payment options are available on Plumbing Online?

  • Credit cards: They accept major credit cards such as Visa, MasterCard, and American Express.
  • PayPal: Customers can use their PayPal account to complete the transaction.
  • Apple Pay: For a convenient and secure checkout, customers can use Apple Pay if they have a compatible device.
  • Google Pay: Customers with a Google Pay account can use this method for a quick and secure payment.
  • Shop Pay: This option allows customers to save their information for a faster checkout experience in the future.

Does Plumbing Online offer a money-back guarantee?

  • General returns or exchanges: accepts returns within 30 days of receiving the order, provided the product is unused, not installed, and still in its original packaging. Customers are responsible for both outbound and return shipping costs, unless the product is defective.
  • Special conditions for returns of washlets, bidets, and toilet seats: Due to sanitary and health reasons, does not accept returns of washlets, bidets, or toilet seats that have been installed or used.
  • Returning special order items: “Special order items” that are not normally stocked can be returned within 30 days, but customers may be charged both outbound and return shipping costs as well as a restocking fee.
  • Defective returns: If a product is defective or incorrect upon arrival, customers should contact within 30 days. After that period, warranty claims are processed through the manufacturer.
  • Damaged returns: Customers should inspect merchandise immediately upon arrival and report any damage within three days. Damaged items should be documented on the Bill of Lading The damaged item becomes the carrier’s property, and they have 30 days to inspect it, pick it up, or discard it.
  • Refunds: Once the return is received and inspected, will notify the customer and either approve or reject the refund based on the condition of the product. If the product has been used or damaged, a resolution will be discussed directly with the customer.
  • Missing parts: In the event of missing parts, customers are encouraged to contact the manufacturer, who often provides the missing parts quickly and free of charge. If assistance is needed, customers can reach out to for further support.

What is the return policy of Plumbing Online? (include a how-to)

  1. Eligibility: To be eligible for a return, the product must be unused, not installed, and still in its original packaging. It should be in suitable resale condition.
  2. Contact customer support: If you wish to initiate a return, contact’s customer support team. You can reach them via email at Provide them with the necessary details about your order and reason for the return.
  3. Obtain a quote: After contacting customer support, they will provide you with a quote for both the outbound and return shipping costs. These costs will be deducted from your refund once the item is returned to them.
  4. Shipping the item: Once you have received the quote and agreed to the return, package the item securely in its original packaging. Make sure to include all the necessary components and documentation. You are responsible for arranging the return shipment and covering the shipping costs.
  5. Return confirmation: After shipping the item, it is recommended to keep the shipping receipt or tracking information for reference. Notify that the item has been shipped by providing them with the relevant details.
  6. Inspection and refund: Once receives the returned item, they will inspect it to ensure it meets the return policy criteria. If the item is in suitable resale condition and complies with the policy, they will notify you via email and process your refund. If the item does not meet the return policy requirements, they will contact you to discuss a resolution.

Does Plumbing Online have verified customer reviews?


The BBB does not accredit However, the fact that a business is not accredited does not necessarily indicate that it is bad or unreliable.

BBB accreditation is a voluntary process that businesses can choose to undergo to demonstrate their commitment to certain standards and practices set by the BBB.

The fact that has been operating for over 10 years and has an A+ rating from the BBB indicates that it has maintained a positive reputation and has not received significant formal complaints.

The limited number of customer reviews and the average rating of 3.67 out of 5 stars suggest a relatively positive overall customer experience.

The BBB does not accredit factors, including customer complaints, transparency, and business practices.

However, they are not the sole indicator of a company’s reliability or quality.

It’s always a good idea to consider multiple sources of information, such as customer reviews, testimonials, and other online platforms, to form a comprehensive understanding of a company’s reputation and customer satisfaction.

Google reviews

While it may not have a significant presence or customer reviews on platforms like Google Maps, it has been operating for over a decade and is not accredited by the BBB.

The lack of reviews on Google Maps does not necessarily reflect the quality or reliability of the company. offers a range of plumbing products and has maintained an A+ rating from the BBB, indicating a positive reputation and a lack of significant formal complaints.

It’s advisable to contact the company directly or explore other sources for more detailed information before making any purchasing decisions.

Yelp reviews appears to have limited presence and customer reviews on Yelp.

Despite efforts to locate the company and its associated reviews on the platform, no information or feedback is available at this time.

It is important to note that the absence of reviews on Yelp does not necessarily imply a negative reputation for the company.

There could be various reasons why reviews are not present, such as limited customer engagement on Yelp or a focus on other review platforms.

To gain a more comprehensive understanding of’s reputation and customer satisfaction, it is advisable to explore alternative sources of information or contact the company directly.

How secure is the Plumbing Online website?

Ensuring the security of an online website, such as, is essential to protecting user data and maintaining a safe browsing experience.

While specific details about the security measures employed on the website are not available, there are general aspects to consider when assessing website security.

First and foremost, it’s crucial to look for “https” in the website’s URL, which indicates a secure connection.

This signifies the use of SSL/TLS encryption, which safeguards data transmission.

Reviewing the website’s privacy policy can provide insights into how customer data is handled and protected.

Details about data encryption, storage practices, and information sharing with third parties can help evaluate the level of privacy and security.

Payment security is another crucial aspect. Trusted websites typically use secure payment gateways that employ robust security measures to protect financial information during transactions.

Regular software updates, security audits, and the presence of firewalls and intrusion detection systems are indicators of a website that prioritizes security.

Trustmarks and security certifications displayed on the website can also provide assurance that the site has undergone assessments and adheres to industry standards.

Is it safe to buy from

It is reasonable to believe that purchasing from is relatively safe.

The company has been operating for over 10 years, has an A+ rating from the BBB, and there are no significant formal complaints or negative reviews.

While limited information is available on platforms like Google Maps and Yelp, the lack of reviews does not necessarily indicate a negative reputation.

It is important, however, to ensure you are comfortable with their website security, payment methods, and return policies before making a purchase.

Conducting further research, contacting their customer support, or seeking additional customer testimonials can provide a more comprehensive understanding of the company’s reliability and trustworthiness.

What is customer service like at Plumbing Online?

  • Responsiveness: A reliable customer service team should be responsive to customer inquiries, whether through phone, email, or live chat. Prompt and helpful responses contribute to a satisfactory customer experience.
  • Knowledgeable staff: Customer service representatives who are knowledgeable about the products, policies, and processes can provide accurate information and guidance to customers, addressing their queries effectively.
  • Problem resolution: A strong customer service team aims to resolve customer issues or concerns in a timely and satisfactory manner. This includes addressing product-related issues, order discrepancies, returns, and refunds.
  • Communication: Clear and effective communication is crucial for customer service. Providing updates on order status, shipping information, or any changes to the customer’s satisfaction can enhance the overall experience.
  • Policies and procedures: Transparent and fair policies, such as return and refund procedures, can contribute to a positive perception of customer service. Clear guidelines and reasonable resolutions for common issues are indicative of good customer support.

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Author: Logan

I help people connect with businesses