Is Roofing Direct Legit? (We Reached Out to the Company!)

If you’re looking for a roofing company that can help you with your home or business needs, you’ve probably heard of Roofing Direct.

But are they really legit? Is this company really as great as they make itself out to be?

We reached out to the company and got the inside scoop on what it’s like to work with them—and what you can expect from their services.

Is Roofing Direct legit?

Roofing Direct appears to be a reputable company that has been in business for a significant amount of time. The fact that they have been in business for almost 20 years and have a high rating of 4.8 stars on Google Maps suggests that they have a track record of satisfied customers.

Also, the company’s focus on providing quality products, excellent customer service, and building long-term relationships with customers all indicate that they are a company that values customer satisfaction.

They also mention that they source products through the most trusted and reputable manufacturers in the business and offer warranties on their products which adds to the trustworthiness of the company.

According to scamadviser, the trust score is 100/100 which is a very good indication of a legit company. They are also extremely active when it comes to social media, announcing on Facebook and Twitter, which is also a good indication of a reputable company.

Overall, it would be advisable to research further and verify the information provided by the company but based on the information given and my discussion with the managing operators over the phone, they seem like a legitimate company.

What is Roofing Direct?

Roofing Direct is a company that specializes in the national availability of specialty roofing products. They aim to deliver first-class customer service and fast, affordable access to a wide variety of quality accessories, supplies, tools, and equipment.

The company has over 6,000 products from hundreds of quality brands and multiple distribution warehouses to meet the growing demands of its customers. Roofing Direct only sources products from the most trusted and reputable manufacturers in the business, and all products are backed by the manufacturer’s warranty.

They also mention that they are built to offer first-class customer service and a great selection of high-quality roofing products. They strive to be the best, not the biggest and their goal is to add value and build long-term relationships with all customers.

They have a value system of knowing their customer, providing value, acting with integrity, being entrepreneurial, and having fun. They sell to contractors as well as to the general public. They do not install products, if you are not comfortable performing your own installation, you will need to contact a professional contractor.

How long has Roofing Direct been in business?

According to the information provided, Roofing Direct has been in business since at least 2004, making it almost 20 years old as of 2023.

Where is Roofing Direct located?

According to the information provided, Roofing Direct has decided not to disclose the specific location information for all their warehouses across the US, but they have multiple distribution warehouses and their main headquarters is located at 800 W. Main St. Ste 1460, Boise, Idaho, 83702.

Facts about Roofing Direct

What to consider when buying roofing materials from Roofing Direct

Mission

When considering buying roofing materials from Roofing Direct, one important factor to consider is their mission. They aim to improve the national availability of specialty roofing products and deliver first-class customer service.

This is a good indication that they are a company that values customer satisfaction and is dedicated to providing quality products.

Team

Another key point to consider is the team behind the company. Roofing Direct has a dedicated team of industry experts with decades of experience in the roofing industry.

This is a good sign that they know what they’re doing and have the skills to make and sell good products and services.

Services

Roofing Direct’s services include fast and cheap access to a wide range of high-quality tools, supplies, accessories, and equipment. They also mention that they only source products from the most trusted and reputable manufacturers in the business.

This is a good sign that they care about making sure their products and services are good.

Prices

When it comes to prices, Roofing Direct has competitive prices all over its website. If you buy in bulk, call the help desk, and they can work something out to help you as well. Just contact them for a quote or compare prices with other companies before making a purchase.

Quality

The quality of the products that Roofing Direct sells is a strong point. They say that all of their products come with a warranty from the manufacturer and that they only buy from the most trusted and reputable manufacturers in the business.

It shows that they are committed to providing quality products.

Guarantees

Roofing Direct guarantees that they will send either a credit or a free replacement order if any product is damaged in shipping. They also have a return and warranty policy, which is a good indication that they stand behind the quality of their products.

Delivery

When it comes to delivery, Roofing Direct mentions that in-stock items typically ship within 1–3 business days. Large quantity or volume orders can take a few extra business days to ship, and custom orders may require more time as well.

Customer Service

The customer service offered by Roofing Direct is a strong point; they mention that they are built to deliver first-class customer service. They also have a system of values that includes knowing their customer, providing value, acting with integrity, being entrepreneurial, and having fun.

Warranty: Roofing Direct’s products come with a limited warranty, and information about the warranty is on each product page under “warranty information.” According to their website, all of their products come with a one-year warranty from the date they were delivered.

Specialty products

Roofing Direct specializes in specialty roofing products, so if you’re looking for specific roofing materials or hard-to-find items, it’s worth checking with them to see if they have them in stock or can offer them as a custom product.

Does Roofing Direct have customer feedback and verified reviews?

According to the information provided, Roofing Direct does have customer feedback and verified reviews. They have received an outstanding 4.8-star rating on Google Reviews and 4.8 stars on Cusrev.com.

This high rating suggests that they have a track record of satisfied customers, and it’s a good indication of the quality of the products and services they offer. It’s worth checking the reviews before making a purchase to get an idea of other customer’s experiences with the company.

The fact that they have a high rating also shows that when problems do come up, they can fix them to the customer’s satisfaction.

This is a positive sign that the company is responsive to customer complaints and concerns and that they take steps to address and resolve any issues that may arise.

It is worth noting that the reviews may be biased, and it would be advisable to do further research before making a purchase.

Does Roofing Direct offer warranties on their products?

Roofing Direct’s products do come with warranties, but they are given by the manufacturer, not by Roofing Direct. They sell products that are backed by the manufacturer’s limited warranty.

This means that if any parts are proven to be defective within one year from the date of delivery, the manufacturer will credit or replace them free of charge.

However, this warranty does not cover damages caused by neglect, accident, overload, or improper installation and excludes the cost of repairs made or attempted to be made.

Additionally, damages incurred during shipping, handling, or delivery are also excluded.

If a customer believes a product is dysfunctional, defective, or unsatisfactory, they are responsible for notifying the manufacturer within 30 days, and Roofing Direct will respond accordingly within a reasonable time frame.

Does Roofing Direct offer installation services?

They do not offer installation services. They are an e-commerce company that specializes in selling roofing products such as accessories, supplies, tools, and equipment.

They do not have a team of installers, and if customers are not comfortable performing the installation themselves, they will need to contact a professional contractor.

This means that customers will need to arrange for their own installation services separately, and Roofing Direct does not provide installation as part of their product offerings.

This could be seen as a limitation for some customers who are looking for a one-stop-shop solution for their roofing needs, but for customers who already have a contractor in mind or prefer to handle the installation themselves, this is not an issue.

What types of services does Roofing Direct provide?

Roofing Direct is an e-commerce company that specializes in providing a wide variety of roofing products, such as accessories, supplies, tools, and equipment. They provide a platform for customers to purchase roofing materials online.

They have a wide range of products from well-known and trusted companies, so customers can find the right ones for their needs.

They also offer fast and cheap shipping, and they have multiple distribution warehouses all over the US to keep up with their customers’ growing needs.

What is the life expectancy of Roofing Direct’s products?

Roofing Direct sells a wide variety of roofing products from different manufacturers, so the life expectancy of their products will vary depending on the specific product.

In general, the length of time a roofing product will last depends a lot on the type of material and how well it was made.

For example, a metal roof can last up to 50 years, while an asphalt shingle roof can last between 15 and 30 years. A flat rubber roof can last between 20 and 30 years, while a cedar shake roof can last between 30 and 40 years.

Since the company does not manufacture the parts and products it sells, the life expectancy of the products should be confirmed with the manufacturer or the product’s specifications.

The life expectancy of a roof also depends on its proper installation and maintenance, so it’s important to hire a professional contractor to install the products and maintain them accordingly.

What safety measures are taken when purchasing from Roofing Direct?

They use standard protocols and safety measures to make sure that their customers are safe when they buy things from their website. This could include measures such as:

• Ensuring that the website is secure and that customer information is protected from unauthorized access and use
• Using secure payment methods, such as SSL encryption, to protect payment and financial information
• Complying with relevant laws and regulations related to online sales and data protection
• Providing clear and accurate product information, including any potential safety hazards and precautions
• Following proper packaging and shipping protocols to ensure that products are delivered safely and in good condition
• Providing a clear and easily accessible return and refund policy in case of a problem with a product

Other interesting articles:

• Do Roofs Fade Over Time? (When to Fix and When to Ignore It)
• Is Roofing Cement Toxic to Plants? (And the Best Way to Prevent it)
• Is Roofing Cement the Same as Roofing Tar? (Understanding the Differences)
• Is Roofing Considered Structural? (The Difference Between Structural and Non-Structural Roofing)